Consumer Protection Business Code of Conduct

ISEA is working to ensure that consumer protection is at the forefront of our growing solar market. We strive to inform potential solar customers while simplifying the process of going solar.

In order to ensure that consumers can be confident that ISEA Business Members' marketing tactics and work are of the utmost quality, the Illinois Solar Energy & Storage Association (ISEA) has adopted the Solar Energy Industry Association's (SEIA) professional codes of conduct and complaint resolution process.

Solar Business Code

ISEA adopts SEIA's Solar Business Code that includes language related to unfair, deceptive, or abusive acts or practices; accuracy and clarity in advertising; sales and marketing interactions; and contracts including information on Renewable Energy Certificates. The Code can be found here.

Consumer Protection Principles

ISEA adopts SEIA's Consumer Protection Principles. This ensures that our members are committed to conducting business in an ethical manner and upholding the integrity of the solar industry. The Principles can be found here.

Complaint Resolution Process

ISEA adopts SEIA's Complaint Resolution Process, which is a tool to resolve complaints regarding violations of the Solar Business Code. Process reviews are controlled by SEIA and its Resolution Panels. The SEIA Complaint Resolutions Process can be found here.

Please contact Lesley McCain at lesley.mccain@illinoissolar.org with complaints regarding improper installations. Please contact ISEA at contactisea@illinoissolar.org with installation or marketing claims concerns.